Supporting Your Users
This article is intended for HMIS Representatives. Each agency has one representative designated to oversee their agency's HMIS operations and user authorizations.
What can I do to support my staff using HMIS?
- Appoint team leaders to own the data and present HMIS-generated reports.
- Make HMIS a standing topic in your team meetings, making sure operations are running smoothly.
- Make sure the right staff have an HMIS account.
- Set expectations for data quality, timeliness, and how often reports should be run.
- Make sure everyone understands the importance of privacy and security.
What if I need help?
You can always reach out to the HMIS Help Desk to ask for assistance. We're happy to meet one-on-one or with your entire team to help you optimize your operations.
Where can I find information on my users and their activities?
From the HOME screen >> MY ACCOUNT >> MY TEAM, you can find all the users assigned to your team as the HMIS Representative for your agency. From here, you can see their usage, reset a password, unlock a frozen account, and even deactivate someone when they no longer need access.
